Role Description: Publish (Review and Update) Global Problem Management Process for the Enterprise Establish Global Problem Control Board and Process Establish Prioritize and categorize problems Process based on their impact and urgency Establish Problem SLA Governance Model Communicate & Collaborate with Local Problem manager Community to adapt GPM Process Share Monthly News Letter across Enterprise Develop and implement strategies to prevent / minimize future Incident Impacts Govern & Track the Problems with the Stakeholder as per the Problem SLA Provide regular updates and recommendations to improve overall Problem process performance Compliance Track of problem management processes and procedures by Product Teams Facilitate problem Identification / solving meetings and discussions with relevant stakeholders. Essential Skills ITIL Fram[e]work Knowledge Problem Manager Service Integrator Service Management Tools (SNOW, Jira) Desirable Skills Data Analytics - Power BI Soft Skills Communication, Analytical Thinking, Problem-Solving, Continuous Improvement Start: Dec-21-2023. 6 months. Chance of extension. Location: Stockholm, Onsite Extent: 100%

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